Technical Support
Tips & Tricks
Connectivity Troubleshooting
Please note that using a USB-C to USB-C cable to connect our device to a computer, especially a Macbook, will not work.
Please use the provided USB to USB-C cable instead. If your computer doesn't have a USB port, you can use a USB to USB-C converter.
If you don't have one, contact our customer service via chat or email, and we'll send you one free of charge.
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