Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tctecinnovation.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@tctecinnovation.com.
1. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
4. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tctecinnovation.com.
Keychain Voice Recorder
The audio files are .wav, how do I play it on my Windows computer?
To open .wav audio files on Windows please follow these simple steps.
Connect the device to your computer
-> Open This PC (or My Computer)
-> Open KL130 Disk -> Open RECORD folder
-> Right Click on the audio file
-> Select Open With
-> Click Windows Media Player.
This is the default software of Windows to play .wav files. Please watch the video for visual instruction.
How to convert .wav to .mp3?
VLC Media Player: https://www.videolan.org/vlc/
How to record audio?
Before initiating audio recording, ensure that your recording device is adequately charged. Subsequently, switch on the device by turning the switch button to the "On" position. The light indicator will flash thrice to indicate that the recording has commenced and will subsequently shut off, continuing to record audio in silence. To preserve the audio file, revert the switch to the "Off" position, and the device will automatically save the recording.
How do I know if the audio I just recorded is saved?
Upon concluding the recording session, kindly switch the device to the "Off" position, and it will automatically store all the recorded audio files.
How do I save audio files on my laptop/computer?
To preserve the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the KL130 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can copy the audio files by select them and drag them onto your desktop.
What is “Va”?
The “Va” position on
your device works like the “On” position, but it will only record audio if it
can detect voices nearby.
How do I update time stamp for my audio files?
----For Windows:
1. On your Windows PC
open "This PC"
2. Open K130 Hard Disk
3. Open
Windows-SetTime folder
4. Run
"SetTime.exe"
Finish!
----For MAC
1. Open the
MacOS-SetTime folder and click timeset TXT document "timeset.txt".
2. Click the date
"10:13 2021/11/8", change to your current date/time, then click
"File" and
select "Save"
3. Then, copy the
“timeset .txt ” file outside of the SetTime folder. Turn on the recorder to "On" position, the recorder will automatically read time and update time.
*Note:
4. The “timeset .txt ”
document must be moved outside of the "RECORD" folder, then the synchronization time will work.
5. Please back up
SetTime folder onto your Mac
How do I delete audio files on the device?
To delete the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the KL130 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can select the audio files you want to delete, right click and Delete them.
Mini Voice Recorder
The audio files are .wav, how do I play it on my Windows computer?
To open .wav audio files on Windows please follow these simple steps.
Connect the device to your computer
-> Open This PC (or My Computer)
-> Open KL130 Disk -> Open RECORD folder
-> Right Click on the audio file
-> Select Open With
-> Click Windows Media Player.
This is the default software of Windows to play .wav files. Please watch the video for visual instruction.
How to convert .wav to .mp3?
VLC Media Player: https://www.videolan.org/vlc/
How to record audio?
Before initiating audio recording, ensure that your recording device is adequately charged. Subsequently, switch on the device by turning the switch button to the "On" position. The light indicator will flash thrice to indicate that the recording has commenced and will subsequently shut off, continuing to record audio in silence. To preserve the audio file, revert the switch to the "Off" position, and the device will automatically save the recording.
How do I know if the audio I just recorded is saved?
Upon concluding the recording session, kindly switch the device to the "Off" position, and it will automatically store all the recorded audio files.
How do I save audio files on my laptop/computer?
To preserve the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the L800 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can copy the audio files by select them and drag them onto your desktop.
What is “Va”?
The “Va” position on
your device works like the “On” position, but it will only record audio if it
can detect voices nearby.
How do I update time stamp for my audio files?
You can change the time stamp to your current one by connecting the device to your computer.
Open the L800 Hard Disk
Then open the file “MRECSET.txt”. On the line “Time:…”, input your current date and time, then close and save the file.
How do I delete audio files on the device?
To delete the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the KL130 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can select the audio files you want to delete, right click and Delete them.
Voice Recording Pen
Tutorial Video
How to convert .wav to .mp3?
VLC Media Player: https://www.videolan.org/vlc/
How to set time?
How to Playback on Laptop, PC?
My computer cannot recognize the device, why?
Make sure to use the Micro USB that came with the device.
If not, make sure to use a “Data” Micro USB. If you use a Micro USB that only charges, the computer will not recognize the device.
How to delete a recording file off the device?
Connect the device to a computer using Data Micro USB
- Select USB DISK (D:) – Note the letter “D” could be different on your computer
- Click on the file “RECORD”
- Right click on a recording file and click “Delete”