Are you having trouble connecting your voice recorder to a computer or accessing your recorded files? Whether your device is not recognized, your recordings are missing, or you need to format the memory, this step-by-step guide will help you resolve common issues and optimize your recorder’s performance.
In this guide, you’ll learn how to:
✅ Check and fix USB connection issues on Windows and macOS.
✅ Restart or reset your voice recorder if it’s not detected.
✅ Format the device’s memory to recover missing recordings.
✅ Set up recording configurations for optimal sound quality.
✅ Transfer and store recordings safely on your computer.
✅ Understand the main folders in your recorder’s storage.
Follow these instructions to ensure a smooth and hassle-free experience with your voice recorder!
Follow these instructions to ensure a smooth and hassle-free experience with your voice recorder!
Check USB Connection for Voice Recorder
To access your recorded files or configure the device, you need to connect your voice recorder to a computer correctly. Follow this step-by-step guide to check and fix connection issues if your computer does not recognize the device.
1. Connect the Voice Recorder to Your Computer
- Use the included USB cable and adapter to connect the recorder to your computer.
-
Wait for your computer to detect the device, which should appear as an external drive (USB Drive):
- On Windows: Open File Explorer and check for the USB drive.
- On macOS: Open Finder and look for the device.
2. Computer Not Detecting the Device? Try These Fixes!
- On Windows: Check Disk Management
- Press Win + X → Select Disk Management.
- Check if the voice recorder appears as a disk.
- If the device is listed but has no drive letter, follow these steps:
- Right-click the device → Select Change Drive Letter and Paths...
- Click Add → Assign a new drive letter (e.g., E, F, G).
- On macOS: Check Disk Utility
- Open Spotlight (press Cmd + Space) → Type Disk Utility → Press Enter.
- Look for the voice recorder in the left panel.
- If the device is listed but not visible in Finder, try clicking Mount to activate it.
If the recorder still does not appear, checking the USB cable connection or try restarting the device.
Restarting the Voice Recorder If It’s Not Detected
If your voice recorder is still not recognized after checking Disk Management (Windows) or Disk Utility (macOS), try restarting the device. Follow the steps below based on your recorder type.
1. For Digital Voice Recorder
Method 1: Hard Reset Using the Reset Button
- Locate the Reset button (usually a small hole on the device).
- Use a SIM ejector tool or a toothpick to press and hold the Reset button for a few seconds.
- The device will automatically restart.
Method 2: Factory Reset from the Menu
- Turn on the device and press the M (Menu) button.
- Use the Up/Down buttons to navigate to Settings, then press Play/Pause to enter.
- Select Factory Settings.
- When the screen displays Yes/No, choose Yes and press Confirm to reset.
- The device will restart with default settings.
2. For Smart Voice Recorder
- Locate the Reset button (usually a small hole on the device).
- Use a SIM ejector tool or a toothpick to press and hold the Reset button for a few seconds.
- The device will automatically restart.
⚠️ Important Notes on Resetting:
- A reset will erase all personal settings but will not delete recorded files.
- If the device does not respond after resetting, fully charge the battery and try again.
- After resetting, you may need to reconfigure the date, time, and recording settings. (for Digital Voice Recorder)
Need More Help?
If the steps above do not work, please contact us for assistance:
📩 Email: info@tctecinnovation.com
💬 Live Chat: Visit our website at tctecinnovation.com and chat with our support team.
Fixing Missing Recordings: How to Format Your Voice Recorder’s Memory
If your voice recorder is connected to your computer but you cannot find the recorded files, you may need to format the device's memory. Follow these steps to safely format your recorder and restore its functionality.
1. Formatting the Device’s Memory
-
Step 1: Connect the Device to Your Computer
- Use the USB cable provided to connect the voice recorder to your computer.
- Wait for the computer to detect the device and display it as a USB drive.
-
Step 2: Back Up Important Files
- Open the USB drive on your computer.
- Copy all important recordings or files to your computer to prevent data loss.
- Step 3: Format the Device’s Memory
On Windows
-
- Open File Explorer and right-click the device’s USB drive.
- Select Format.
- In the Format window, choose the following settings:
- File System: Select exFAT.
- Allocation unit size: Leave it as Default.
- Volume label: (Optional) Name the drive.
- Check the box for Quick Format for a faster process.
- Click Start to begin formatting.
- Once complete, click OK to confirm.
On macOS
-
- Open Disk Utility (Search via Spotlight if needed).
- Select your device’s USB drive from the left panel.
- Click Erase.
- In the Format section, select MS-DOS (FAT) (equivalent to FAT32).
- Click Erase to start formatting.
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Step 4: Verify After Formatting
- Open the USB drive to ensure the memory is empty.
- If you see a configuration file like MRECSET.txt, restore it from your backup or download a new version here
⚠️ Important Notes:
- Only format if you have backed up important data.
- Do not disconnect the device during formatting to avoid errors.
2. Set Up Time and Recording Configuration
To ensure accurate timestamps and optimal recording quality, you need to edit the MRECSET.txt configuration file on your device. Follow these steps carefully.
-
Step 1: Open the Configuration File
- Connect your voice recorder to your computer using a USB cable.
- Open the device’s USB drive and locate the file MRECSET.txt.
- Open the file with Notepad (Windows) or TextEdit (macOS).
- Step 2: Edit the Recording Settings
Modify the file with the following parameters:
- Step 3: Safely Disconnect and Restart the Device
-
- Windows: Right-click on the device’s USB drive → Select Eject.
- macOS: Drag the USB drive to the Trash or click Eject in Finder.
- Unplug the USB cable from your computer.
- Turn off and restart the device to apply the new settings. (If need)
Need More Help?
If you still experience issues after formatting, contact us for support:
📩 Email: info@tctecinnovation.com
💬 Live Chat: Visit tctecinnovation.com for real-time assistance.
How to Download Recordings to Your Computer
Easily transfer your voice recordings from the device to your computer by following these steps:
-
Step 1: Connect the Device to Your Computer
- Use the USB cable and adapter provided to connect the voice recorder to your computer.
- Wait for the computer to detect the device—it should appear as a USB drive.
-
Step 2: Locate the Recordings
- Open the USB drive on your computer.
- Find and open the "RECORD" folder using a text editor (Notepad on Windows or TextEdit on macOS).
-
Step 3: Transfer the Recordings
- Drag and drop the recordings from the device folder to a desired folder on your computer for storage.
-
Step 4: Safely Disconnect the Device
- Windows: Right-click the device’s USB drive → Select Eject.
- macOS: Drag the USB drive to the Trash or click Eject in Finder.
- Unplug the USB cable once it's safe to disconnect.
How To Copy Files To Laptop/Computer, Video by TCTEC
Main Folders in the Voice Recorder’s USB Drive
When you connect your voice recorder to a computer, you will see several main folders in the USB drive. Each folder serves a specific purpose.
1. "MUSIC" Folder
- Function: Used for transferring and playing music on the device.
-
How to Use:
- Copy MP3 or WAV files from your computer into this folder.
- The device can then play these files.
2. "RECORD" Folder
- Function: Stores all recorded files after the recording process.
-
How to Use:
- Open this folder to access, copy, or delete recordings.
- Files are usually in MP3 or WAV format, depending on the device.
3. "MRECSET.txt" File (Not Available on Smart Voice Recorder)
This file allows you to customize recording settings by editing its content.
Key Settings |
Valid Range |
Function |
TIME - Set Device Time |
|
|
VOR - Voice-Activated Recording |
1 - 7 |
|
BIT - Bit Rate Setting |
|
|
GAIN - Microphone Sensitivity |
1 - 7 |
|
PART - Recording File Length |
10 - 240 minutes |
|
Need More Help?
If you need further assistance, contact us:
📩 Email: info@tctecinnovation.com
💬 Live Chat: Visit tctecinnovation.com for real-time support.
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