Comprehensive Guide to Addressing Common Customer Questions When Using TCTEC Product

Comprehensive Guide to Addressing Common Customer Questions When Using TCTEC Product


As users engage with our product, questions and uncertainties can arise. This blog post is dedicated to providing clear answers to some of the frequently asked questions you might encounter while using our product. We understand that a seamless user experience is crucial, and we're here to help you navigate any challenges you may face. Let's dive into the questions and solutions.

Don't miss: 2023's Best Recorders: TCTEC's Top Picks

Questions & Answers

1. Need help adding bookmarks. Using the “add bookmarks” button, seems to do absolutely nothing!

If you're having trouble adding bookmarks, make sure you follow these steps:

After adding a recording to the bookmark, use the "Go To BookMark" option to see all the bookmarks. Additionally, you can watch a step-by-step video guide on how to use the Bookmark feature: Tutorial Video.

TCTEC Digital Voice Recorder, photo by TCTEC

2. How do I connect the device to my computer?

To connect the device to your computer, follow these steps:

  • Use the provided USB cable to connect the device and the computer.
  • Once connected, a "removable disk" will appear on your computer.
  • You can now copy and delete files between the device and the computer.
  • The red and blue lights on the device will flash during data transfer.

3. Can I listen on my iPhone versus a laptop?

Our voice recording device is not directly compatible with mobile phones. You have two options:

  • Connect the device to your computer to access audio files.
  • Use the included headphones to listen to recordings directly from the device.

4. How can I convert audio to text?

For a detailed guide on converting audio recordings to text, check out our blog post titled "Efficient Audio Transcription: Free Tools and Techniques for Optimal Conversion of Recordings to Text" here. You can also watch our instructional video on YouTube: Note-taking Mastery with ChatGPT and TCTEC Keychain Voice Recorder.

5. The menu doesn't match the manual. How do I navigate?

For a comprehensive explanation of the product buttons and menu options, search for "Instructional Video | TCTEC® Digital Voice Recorder" on YouTube. This video will provide detailed instructions on how to use the product effectively.

Don't miss: Mastering Your Digital Voice Recorder: A Comprehensive Guide to Unlocking its Full Potential

6. How do I erase recordings for reuse?

To erase recordings and free up space for reuse:

  • Connect the voice recorder to your computer using the provided cable.
  • Navigate to the "L800/L89/KL130" folder and open the "Record" folder.
  • Delete the audio files you no longer need.

TCTEC Keychain Voice Recorder, photo by TCTEC

7. Can I get an invoice for my order?

To access your invoice, log in to your account and go to the "Orders" section. You can also check your email, as Amazon sends invoices via email as well.

8. How do I make and play recordings?

Ensure the recorder is fully charged with a blue LED light. To record, switch to "On" and switch to "Off" to save. When connected to your computer, open the L800/L89/KL130 disk and access the RECORD file to find your audio files.

9. How do I download voice recordings from the device?

After recording, use the provided cable to connect the device to your computer. Open the "Record" folder in the "L800/L89/KL130" directory, where your audio files will be located.

TCTEC Mini Voice Recorder, photo by TCTEC

10. I recorded a meeting, but voices are too low. How can I adjust the volume?

You can adjust the volume of your audio recording using the free website linked here. Upload your recording and modify the volume to your preference before downloading the adjusted file.

Don't miss: Keychain Voice Recorder Review: Youtuber's Voice


We're committed to ensuring that your experience with our product is smooth and hassle-free. By addressing these common questions, we hope to empower you to make the most of our device's features. If you have any further inquiries, feel free to reach out to our customer support team. Your satisfaction is our priority!

Group "Gadget Deals, Coupons, Tips - TCTEC Community". Photo by TCTEC

If you are looking for attractive deals and useful information about products on Amazon, join our "Gadget Deals, Coupons, Tips - TCTEC Community" on Facebook. With a team of expert product reviewers and top deal hunters, we are committed to helping you save on shopping costs and providing valuable advice on product usage. Become a member of our community to share and stay updated on the latest information about Amazon products!

Copyright 2022 TCTEC. All rights reserved. This content may not be reproduced or distributed without permission.

Back to blog