Privacy Policy
Thank you for choosing TCTEC Innovation as your technology partner. We take the privacy of our customers seriously, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect and how we use it, as well as the measures we take to ensure the security of your personal information.
1. Information We Collect
We may collect personal information from you when you interact with our website or use our products and services. This information may include your name, email address, mailing address, phone number, payment information, and other data that you voluntarily provide to us.
We may also collect non-personal information about your use of our website and products, such as your IP address, browser type, operating system, and other technical data. This information helps us to analyze and improve the performance of our website and products and to deliver a better user experience.
2. How We Use Your Information
We use the information we collect to provide and improve our products and services, to communicate with you about your orders, to process payments, and to respond to your inquiries. We may also use your information to personalize your experience and to send you marketing communications about our products and services.
We will not share your personal information with third parties except as necessary to provide our services or as required by law. We may share your information with our service providers, such as shipping and payment processors, to fulfill your orders. We require our service providers to keep your information confidential and to use it only for the purpose of providing their services to us.
We may also share your information with our affiliates and subsidiaries for business purposes, such as to provide you with products or services, improve our products and services, and conduct marketing activities. We require our affiliates and subsidiaries to comply with this Privacy Policy and with applicable privacy laws.
3. Security Measures
We take the security of your personal information seriously and have implemented a variety of measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data using industry-standard protocols
- Regular monitoring of our systems for potential security threats
- Strict access controls and limitations on the number of employees who have access to personal information
- Training of our employees on data security and privacy best practices
While we make every effort to safeguard your personal information, it is important to note that no system is completely secure. We cannot guarantee the absolute security of your information, but we will do our best to protect it to the best of our ability.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, or as otherwise permitted or required by applicable law. We will delete or anonymize your personal information when it is no longer needed for these purposes.
5. Your Rights
You have certain rights with respect to your personal information, subject to applicable law. These rights may include the right to access, correct, or delete your personal information, to restrict or object to the processing of your personal information, and to receive a copy of your personal information in a structured, commonly used, and machine-readable format. You may also have the right to lodge a complaint with a data protection authority.
To exercise your rights, please contact us at info@tctecinnovation.com. We will respond to your request in accordance with applicable law.
6. Children's Privacy
Our products and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, in some cases, by email. By continuing to use our website and products after such changes have been made, you are agreeing to the revised Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@tctecinnovation.com. We will make every effort to address your concerns and resolve any issues in a timely and professional manner.
Thank you for choosing TCTEC Innovation as your technology partner. We are committed to providing you with the best possible service while safeguarding your personal information.
Keychain Voice Recorder
The audio files are .wav, how do I play it on my Windows computer?
To open .wav audio files on Windows please follow these simple steps.
Connect the device to your computer
-> Open This PC (or My Computer)
-> Open KL130 Disk -> Open RECORD folder
-> Right Click on the audio file
-> Select Open With
-> Click Windows Media Player.
This is the default software of Windows to play .wav files. Please watch the video for visual instruction.
How to convert .wav to .mp3?
VLC Media Player: https://www.videolan.org/vlc/
How to record audio?
Before initiating audio recording, ensure that your recording device is adequately charged. Subsequently, switch on the device by turning the switch button to the "On" position. The light indicator will flash thrice to indicate that the recording has commenced and will subsequently shut off, continuing to record audio in silence. To preserve the audio file, revert the switch to the "Off" position, and the device will automatically save the recording.
How do I know if the audio I just recorded is saved?
Upon concluding the recording session, kindly switch the device to the "Off" position, and it will automatically store all the recorded audio files.
How do I save audio files on my laptop/computer?
To preserve the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the KL130 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can copy the audio files by select them and drag them onto your desktop.
What is “Va”?
The “Va” position on
your device works like the “On” position, but it will only record audio if it
can detect voices nearby.
How do I update time stamp for my audio files?
----For Windows:
1. On your Windows PC
open "This PC"
2. Open K130 Hard Disk
3. Open
Windows-SetTime folder
4. Run
"SetTime.exe"
Finish!
----For MAC
1. Open the
MacOS-SetTime folder and click timeset TXT document "timeset.txt".
2. Click the date
"10:13 2021/11/8", change to your current date/time, then click
"File" and
select "Save"
3. Then, copy the
“timeset .txt ” file outside of the SetTime folder. Turn on the recorder to "On" position, the recorder will automatically read time and update time.
*Note:
4. The “timeset .txt ”
document must be moved outside of the "RECORD" folder, then the synchronization time will work.
5. Please back up
SetTime folder onto your Mac
How do I delete audio files on the device?
To delete the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the KL130 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can select the audio files you want to delete, right click and Delete them.
Mini Voice Recorder
The audio files are .wav, how do I play it on my Windows computer?
To open .wav audio files on Windows please follow these simple steps.
Connect the device to your computer
-> Open This PC (or My Computer)
-> Open KL130 Disk -> Open RECORD folder
-> Right Click on the audio file
-> Select Open With
-> Click Windows Media Player.
This is the default software of Windows to play .wav files. Please watch the video for visual instruction.
How to convert .wav to .mp3?
VLC Media Player: https://www.videolan.org/vlc/
How to record audio?
Before initiating audio recording, ensure that your recording device is adequately charged. Subsequently, switch on the device by turning the switch button to the "On" position. The light indicator will flash thrice to indicate that the recording has commenced and will subsequently shut off, continuing to record audio in silence. To preserve the audio file, revert the switch to the "Off" position, and the device will automatically save the recording.
How do I know if the audio I just recorded is saved?
Upon concluding the recording session, kindly switch the device to the "Off" position, and it will automatically store all the recorded audio files.
How do I save audio files on my laptop/computer?
To preserve the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the L800 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can copy the audio files by select them and drag them onto your desktop.
What is “Va”?
The “Va” position on
your device works like the “On” position, but it will only record audio if it
can detect voices nearby.
How do I update time stamp for my audio files?
You can change the time stamp to your current one by connecting the device to your computer.
Open the L800 Hard Disk
Then open the file “MRECSET.txt”. On the line “Time:…”, input your current date and time, then close and save the file.
How do I delete audio files on the device?
To delete the audio files, utilize the cable that accompanies the package to connect the recording device to your computer or laptop. After establishing a connection, open the KL130 Hard Disk and navigate to the "RECORD" folder, where all your recorded files should be stored.
Then you can select the audio files you want to delete, right click and Delete them.
Voice Recording Pen
Tutorial Video
How to convert .wav to .mp3?
VLC Media Player: https://www.videolan.org/vlc/
How to set time?
How to Playback on Laptop, PC?
My computer cannot recognize the device, why?
Make sure to use the Micro USB that came with the device.
If not, make sure to use a “Data” Micro USB. If you use a Micro USB that only charges, the computer will not recognize the device.
How to delete a recording file off the device?
Connect the device to a computer using Data Micro USB
- Select USB DISK (D:) – Note the letter “D” could be different on your computer
- Click on the file “RECORD”
- Right click on a recording file and click “Delete”